RETURN & REFUND POLICY
Effective date: 01.08.2025
At AfroBoxGlobal, your satisfaction is our top priority. We work with artisan partners across Africa to deliver carefully curated cultural products to your doorstep. Due to the nature of our products and our commitment to supporting small producers, we have a fair but limited return policy.
1. Can I return my AfroBox?
As AfroBoxes are curated and made in limited quantities, we generally do not accept returns unless the item is damaged, defective, or you received the wrong box.
However, we want you to love your AfroBox. If you're unsatisfied for any reason, please contact us within 7 days of receiving your box and we'll do our best to resolve the issue.
📩 Email: hello@afroboxglobal.com
🕐 Response time: Within 48 business hours
2. Damaged or Incorrect Products
If your box arrives damaged or incomplete, please email us with:
A description of the issue
Photos of the damaged item(s) and box
Your order number and full name
We’ll either replace the item(s) or offer a credit/refund depending on the situation.
3. Refunds (if applicable)
Once your case is approved, refunds are issued to your original method of payment. You’ll receive a confirmation email once processed.
Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.
4. Late or Missing Refunds
If you haven’t received your refund yet:
1. Check your bank account again
2. Contact your credit card provider
3. Contact your bank — processing times may vary
If you've done all this and still have not received your refund, contact us at hello@afroboxglobal.com
5. Can I cancel my subscription?
Yes! You can cancel, pause or modify your subscription at any time before the renewal date through your account dashboard.
If your box has already shipped, the cancellation will apply to the next billing cycle.
We do not refund boxes that have already been shipped.
6. Gifts
If you received AfroBox as a gift and would like to request a change or report an issue, please provide the gifter’s name and any order reference available. We will assist you with care.
7. Exceptions
We cannot offer returns or refunds in the following cases:
Items returned without prior authorization
Boxes delayed due to postal issues outside our control
Items showing clear signs of use or intentional damage
Boxes returned to sender due to incorrect address provided
8. We’re Here to Help
We’re a small business with a big mission. Your feedback helps us grow, improve, and better support our artisans. If something didn’t meet your expectations, we want to know.
💌 Contact: hello@afroboxglobal.com
